Terms & Conditions
The following presents to you the terms and conditions on which we supply the product (products) to you listed on our website www.stylondon.com (the site) via one of our subscription or direct sale services (services). Please read the terms and conditions carefully before ordering any of our products from the site or subscribing to any of our services. It should be understood that by ordering any of our products or subscribing to any of our services, you will be agreeing to be bound by these terms and conditions.
In order to proceed with an order it is essential to accept the terms and conditions by ticking the checkbox in the shopping cart. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
We operate the website www.stylondon.com. We are Spa To You Limited, a company registered in England and Wales under company number 08388858 and with our registered office and trading address at 50 Molyneux Street, W1H 5JD. Our VAT number is GB 171 9791 71
2.1 Our site is only intended for use by people resident in the United Kingdom of Great Britain and Northern Ireland and the Republic of Ireland (Operating Countries). We do accept orders from individuals outside those countries.
By placing an order through our site, you warrant that:
3.1 you are at least 18 years old;
3.2 you are resident in one of the Operating Countries; and
3.3 you are legally capable of entering into binding contracts; and
3.4 you are accessing our site from that country.
4.1 After placing an order on our site via our order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy our Products or to subscribe to one of our Services. All orders are subject to clearance and acceptance by us, and we will confirm our clearance and acceptance to you by sending you an e-mail that confirms that the Product has been sent and being delivered (Sent Confirmation). The contract between us (Contract) will only be formed when we send you this email in which you will receive the Sent Confirmation.
4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Sent Confirmation. We will not be obligated to supply any other Products or Services which may have been part of your order until the dispatch of such Products has been confirmed in a separate Sent Confirmation.
4.3 The subscription plan to our Services will consist of an initial payment charge and then followed by periodic recurring charges as agreed to by you. By entering into this Agreement, you acknowledge that you accept our terms and conditions and the subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. STYLondon.com may submit periodic charges (e.g., monthly, quarterly, semi-annually, annually) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect the charges submitted before STYLondon.com could reasonably act. To terminate your authorisation or change your payment method, you must email email@example.com
4.4 By subscribing to STYLondon.com you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or by us, on the subscription terms set out in the form you have completed, subject to variation in accordance with 4.5 below. You can cancel your subscription at any time (Applicable only to monthly subscriptions). You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously decided to terminate a subscription by you.
4.5 Following your initial subscription period of a fixed three, six or twelve-month subscription, your STYLondon.com subscription will be automatically renewed. You may opt out of automatic renewal before the 21st day of your expiration month through the “My Account” section on the site. Any three, six or twelve month subscription (fixed or gift) cancelled before the subscription expiration is not eligible for a refund.
4.6 If you wish to cancel your monthly subscription with us, you must cancel by the 16th day of the calendar month in order to avoid receiving the following month’s box. clients providing notice of cancellation post deadline will receive the following months box as their final box.
4.7 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
VOUCHERS AND GIFT CARDS
5.1 We may offer gift cards; discount promotions and other types of vouchers (Voucher), which require to be activated by email application in order for the holder to commence delivery of the Products through a Service or a direct sale. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the holder of the Voucher (Holder) when the Holder redeems the Voucher by applying for a Service to commence or for a product.
5.2 A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without the prior written approval of Spa To You Ltd.
5.3 We reserve the right to withdraw or cancel any Voucher (other than gift card which has been paid for in advance) for any reason at any time.
5.4 Vouchers may only be redeemed through the website www.stylondon.com and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout.The use of such code will be deemed a confirmation of your agreement to these terms and conditions and any special conditions attached to that particular Voucher.
5.5 Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.
6.1 If you are contracting with us as a consumer, you have the right to cancel a Contract at any time within fourteen days of receiving the product, beginning on the day after you received the Products. You will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).
6.2 To cancel a Contract, you must email firstname.lastname@example.org. You must also return the Products to us as soon as reasonably practicable. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. You must pay the cost of returning the Products if they correspond to the goods you ordered and if either (a) their cost was £30 or less or (b) the cost was higher than £30 and you did not pay an agreed contractual fee (not exceeding £10) for the right to make returns free of carriage costs.
6.3 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided within the Sent Confirmation. This provision does not affect your other statutory rights as a consumer.
AVAILABILITY AND SHIPPING
Your order will be fulfilled by the shipping date set out in the Sent Confirmation or, if no shipping date is specified, then within 30 days of the date of the Sent Confirmation, unless there are exceptional circumstances.
RISK AND TITLE
8.1 The Products will be at your risk from the time of delivery.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
PRICE AND PAYMENT
9.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.9.2 All product prices include VAT.
9.3 We reserve the right to amend product prices and delivery charges at any time, but changes will not affect orders in respect of which we have already sent you a Sent Confirmation.
9.4 Payment for all Products and Services must be by credit or debit card. We accept payment with Visa and Mastercard as well as paypal
OUR REFUNDS AND RETURNS POLICY
10.1 If you return a Product to us:
10.1.1 Due to the fact you have cancelled the Contract between us within the fourteen-day period, we will endeavour to process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of this cancellation. In this case, we will refund the price of the Product in full, as well as any applicable delivery charges. However, you may be responsible for the cost of returning the item to us.
10.1.2 For any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is faulty or defective), we will examine the Product which you have returned to us and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, we will endeavour to do this within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, as well as any applicable delivery charges and any reasonable costs, which you may incur in returning the item to us.
10.2 Typically we will refund any money received from you using the same method originally used by you to pay for your purchase.
We warrant to you that any Product purchased from us through our site will, on delivery, conform to its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied and used for.
12. OUR LIABILITY
12.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, Spa To You Limited and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
Loss of income or revenue;
Loss of business;
Loss of profits or contracts;
Loss of anticipated savings;
Loss of data;
Loss of goodwill;
Wasted management or office time; and
For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
12.2. Nothing in this legal notice shall exclude or limit Spa To You Limited’s liability for:
12.2.1. Death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
12.2.2. Fraud; or
12.2.3. Misrepresentation as to a fundamental matter; or
12.2.4. any liability which cannot be excluded or limited under applicable law.
12.3. if your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
12.4. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.
13. WRITTEN COMMUNICATIONS
Applicable laws have requirement that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices which you decide to give to us must be addressed to Spa To You Limited at email@example.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order or signing up to our service, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. TRANSFER OF RIGHTS AND OBLIGATIONS
15.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without the prior written consent of Spa To You Limited
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. LINKING TO THIS WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
17. INTELLECTUAL PROPERTY RIGHTS
17.1 intellectual property rights in all software and content made available to you on or through this Website remain the property of Spa To You Limited (or STYLondon) or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Spa To You Limited (or STYLondon) and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Spa To You Limited (or STYLondon) or its licensors.
18. EVENTS OUTSIDE OUR CONTROL
18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
18.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
18.2.1 Strikes, lock-outs or other industrial action;
18.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
18.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
18.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
18.2.5 Impossibility of the use of public or private telecommunications networks; and
18.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
18.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
19.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
19.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
19.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
21. ENTIRE AGREEMENT
21.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
21.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
21.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
21.4 Nothing in this clause limits or excludes any liability for fraud.
22. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
22.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
22.1 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products).
23. GOVERNING LAW AND JURISDICTION
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
24. AFTER-SALE SERVICE
22.1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to firstname.lastname@example.org.
25. INFORMATION ABOUT COOKIES
25.1 What are cookies?
Cookies are small text files stored on your device by a web browser (e.g Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy.
You do not need to have cookies enabled to visit our website. However, you will not be able to order STYLondon boxes if you have cookies disabled.
25.2 What do cookies do?
Cookies perform many different tasks within our website; however their key role is to remember your preferences so we can give you an improved service. If you’ve ever placed items in your basket, had to leave our site and returned later to find the items still in your basket, this is an example of one of our cookies in action. Cookies also ensure that any adverts you see online will be more relevant to your interests.
25.3 What cookies do we use?
The cookies we use on our website serve four different purposes:
25.3.1. Strictly necessary cookies:
These cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services you have asked for like ‘Your Basket’ cannot be provided.
These cookies must be enabled for users to access all areas of the website and use services like shopping carts and e-billing.
25.3.2. Performance Cookies:
These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience. Performance cookies (often known as web analytic cookies) don’t collect any information that identifies the customer and all information collected is aggregated and therefore anonymous. All this helps us give you the smoothest experience possible on our website.
25.3.3. Functionality cookies:
25.3.4. Targeting cookies or advertising cookies:
25.4 What data do cookies store?
The cookies STYLondon uses do not store any personal data. We always anonymise the data of our users. This means the data are altered so that it becomes extremely difficult to link them back to an individual person. Additionally, we will never combine the data stored in cookies with other personal data.